Objective: This course was designed as part of a blended training package to strengthen essential communication and relationship-building skills for customer service representatives. The self-paced module introduces core concepts, active listening, empathy, rapport, and personalization, while preparing learners to apply these techniques in practice. Following completion, participants join a live webinar to reinforce learning, engage in discussion, and practice real-world scenarios, ensuring deeper understanding and effective transfer of skills to the workplace.
Authoring Tools: Adobe Photoshop, Adobe Premiere, Articulate Rise.
Link: Mastering Customer Service Soft Skills
Soft Skills Intro Video
Active Listening
Carousel Interactions
